1. Introduction
Thank you for shopping at YT GLOBAL SUPPLY SDN. BHD.
This Shipping Policy outlines the terms and conditions under which your school bags and luggage orders are processed, shipped, and delivered.
By placing an order on https://ytglobalsupply.shop/, you agree to the terms stated below.
2. Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as “the Company”, “We”, “Us” or “Our”) refers to YT GLOBAL SUPPLY SDN. BHD.
- “Products” refer to school bags, luggage, and related accessories offered for sale on our Website.
- “Order” means a confirmed purchase of Products made by You through our Website.
- “You” means the individual or entity purchasing Products from the Company.
- “Courier” refers to our third-party delivery partners such as PosLaju, J&T Express, DHL, and GDex.
3. Domestic Shipping Policy
3.1 Processing Time
- All orders are processed within 2–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- During peak seasons, promotional events, or high order volume periods, processing times may be slightly extended.
In such cases, you will be notified via email or phone.
3.2 Shipping Rates and Delivery Estimates
| Delivery Area | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Peninsular Malaysia | 3–5 business days | Free |
| Sabah & Sarawak | 5–8 business days | Free or Based on Courier Rate |
Delivery times are estimates and may vary depending on courier schedules, weather conditions, or location accessibility.
3.3 Shipment Confirmation and Tracking
- Once your order has been shipped, you will receive a Shipment Confirmation Email containing the tracking number(s).
- Tracking numbers typically become active within 24 hours after dispatch.
- You can track your parcel directly via the courier’s official website.
4. Packaging and Handling
We take extra care to ensure your school bags and luggage are securely packed to prevent damage during transit.
In some cases, items may be shipped in separate parcels depending on weight and size.
If you receive multiple tracking numbers, please note that your order may arrive in more than one shipment.
5. Delays
While we strive for timely delivery, delays may occasionally occur due to:
- Courier delays or service disruptions.
- Public holidays or peak festive periods.
- Incorrect shipping address provided by the customer.
- Weather, customs clearance, or other unforeseen circumstances.
The Company shall not be held responsible for delays caused by external factors beyond our control.
6. Damages or Missing Packages
- The Company is not liable for any loss or damage caused during shipping once the parcel has been handed over to the courier.
- If your item arrives damaged, please:
- Keep all packaging materials and damaged products.
- Contact the courier company immediately to file a claim.
- Notify us at yt_gsupply@outlook.com with photos of the damaged item and parcel.
⚠️ Claims without supporting evidence (photos/videos) or filed beyond 7 days of delivery may not be accepted.
7. Customs, Duties, and Taxes
- For local (Malaysia) deliveries, prices shown are inclusive of standard taxes unless otherwise stated.
- For international orders (if applicable), import duties, customs fees, or taxes may be charged by the destination country.
These are the responsibility of the buyer.
8. Incorrect Address or Failed Delivery
Please ensure all delivery details provided are accurate and complete.
If a parcel is returned to us due to an incorrect address or unclaimed delivery, the customer will bear the re-delivery charges.
9. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
📍 Company Name: YT GLOBAL SUPPLY SDN. BHD.
🌐 Website: https://ytglobalsupply.shop/
📧 Email: yt_gsupply@outlook.com
🏢 Address: 33-01, Jalan Bukit Kaze 2/2, Taman Bukit Kaze, 81800 Ulu Tiram, Johor, Malaysia